Customer Service
How We Can Solve the Issue Together
Today's cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. When it comes to repairs, however, some things stay the same. The following tips should help you along the way:
Try To Diagnose the Issue on Your Own
When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don't ignore its warning signals.
- Read the owner's manual to learn about the vehicle's systems and components.
- Follow the recommended service schedules.
- Keep a log of all repairs and service.
Be on the Lookout for the Following
- Unusual sounds, odors, drips, leaks, smoke, warning lights, gauge readings.
- Changes in acceleration, engine performance, gas mileage, fluid levels.
- Worn tires, belts, hoses.
- Problems in handling, braking, steering, vibrations.
- Note when the problem occurs.
- Is it constant or periodic?
- When the vehicle is cold or after the engine has warmed up?
- At all speeds? Only under acceleration? During braking? When shifting?
- When did the problem first start?
Communicate Your Findings When You Come In
- Be prepared to describe the symptoms.
- Carry a written list of the symptoms that you can give us.
- Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it's been that way, but let the technician diagnose and recommend a remedy.
Be Thorough
- Ask as many questions as needed to fully understand your repair. Ask for laymen terms if needed.
- Don't rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins.
- Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment.
- Leave a telephone number where you can be called.
Car Warranty Scams FAQs
Be sure to review the below information in order to avoid a potential scam.
Is there a car warranty scam?
Yes, there are car warranty scams that try to take advantage of unsuspecting vehicle owners. You may have received calls from scammers that start with automated or pre-recorded prompts to enter basic information and stay on the line.
Once the call begins, the scammer pretends to be an auto manufacturer or insurer telling you that your auto warranty or car insurance is about to expire. Then they ask you to provide personal information, which will later be used to defraud you. Sometimes the caller will have actual information about your automobile.
What do I do if I fell for a car warranty scam?
There is no way to get your personal information or money back, but you can reach out to the Federal Communications Commission (FCC) or the Federal Trade Commission (FTC) and file a complaint. You can contest any charges to your bank card through your bank. Consider using a credit monitoring service.
How do you check if your car warranty or vehicle insurance has really expired?
If you are afraid your warranty or insurance may have really expired: first hang up with the potential scammer. Next, call your car dealer or insurer and inquire about your policy.
Discover More About Appointments and Repair Services At Hitchcock Automotive Repair in Sarasota
Auto Repair Near Southgate
Auto Repair Near South Sarasota
Auto Repair Near Bird Key
Contact Us Today!
Got questions? We've got answers! Drop us a line, give us a call, or even stop by. Our team is eager to help you with any auto repair needs you have. Let's get you back on the road safely and swiftly!
What Our Customers Are Saying
Scott at Hitchcock Auto is amazing! I came in last minute & needed help with my car, he took it in upon arrival & was able to figure out the problem & fix the problem in less than an hour. Honest & reliable car shop! This is my go to!
Forgive me as it has been some time since I was there, but about a month ago I was getting ready to head over to Orlando for work training from Sarasota. I pulled out of my driveway and my power steering was gone. I immediately drove to the only auto repair shop I have been to since living out here and they were too busy to help me. I started to google shops around me and Hitchcock Automotive came up. I made my way over and they had space and time to help me out right away. Scott Sr. (I believe was his name) was super kind (which I usually find uncommon as a woman looking to get her car fixed) and he reassured me it was an easy fix. The ?o-ring? had completely broken a piece off and they got my car up and cleaned up and replaced the ring within 20-30 min. I expressed my thanks and asked how much I owed and he told me it was on them and not to worry about it. Believe me I was worried about it. I never know how much mechanics are going to charge me and I couldn?t believe he did all of that for free. It was probably an easy little fix for them, but it was a huge fix to my day and restored a part of my faith in kindness. Thank you guys seriously. You had no idea how helpful that was to me when I needed it. Many thanks and will be back for any future car troubles. I highly recommend making this your first stop with auto repairs. A trustworthy team, quality work, and a safe and clean space. 10/10 guys.
I was looking for a good auto repair shop for my Lexus when I found Hitchcock Automotive mentioned several times on Next Door. I called and brought my car in with a list of items that needed to be repaired and asked if they would give me an estimate. While I waited, they looked the car over , gave me a very good price on the repairs and offered to do the work that day or the next, based on my convenience. I am very happy with the work that was done on my car and quite impressed with the customer service of Hitchcock Automotive. What a great find! Just an update to my last review because I know people are always looking for a good auto mechanic. My husband and I have used Hitchcock Automotive several times now for my Lexus RX 350 and his Jeep and we are extremely happy with their service. Scott, the owner, is just great! He runs a very efficient shop where the work is done on time and in line with the estimate. We have never had to bring anything back for an adjustment. Scott explains what needs to be done and , just as importantly, what doesn?t need to be done. When we bring our cars in for service, we know that the work will be done correctly and that we will be treated in a professional and courteous manner.
I couldn't speak more highly of this family owned and operated shop! They were honest, reasonable, good people. I will be recommending them to everyone I know! I came in with a muffler issue, they could have looked at me and assumed they could make some good money off of me by telling me I needed an all new muffler installed. Instead they brought me into the garage showed me the exact problem along with their recommendation and were able to easily fix the problem with very little cost to me. Five stars ? Thank you for being one of the good ones!!
